In today’s demanding global economy, maintaining a competitive edge is essential to a firm’s survival. In order to survive, a business must learn more quickly than its competitors how to optimize operations so it can service clients more efficiently and it is becoming more difficult with each passing day. The number of businesses adopting Lean Six Sigma methods is growing because many organizations across a wide variety of industries that have embraced this mindset and approach have reported significant successes. Business leaders have learned that a continuous improvement mindset, process control and process improvement maximizes the probability of sustainable and long-term success. Their experiences have taught them that good is never good enough and that striving for continuous improvement is a key component of their core values. It is no accident that my personal values include Commitment to Quality and Customer Service.
Customers throughout the world today expect the order, the product or the service they purchase to be right the first time. In Lean Six Sigma terms, this is a concept that is known as First Time Right. Sometimes this approach may take longer up front, while processes and procedures are being established and refined, however, the efficiency a firm can realize through this mindset over the long term is seen by lower costs resulting from reductions in rework, reductions in process revisions and fewer complaints to be handled.